we've got you covered.

AppsTech offers customers both technical and functional issue resolution 24 hours a day, seven days a week, 365 days a year, using our global "follow-the-sun" support from our locations in the U.S. and Europe. During regular working hours, support is provided through a single toll-free phone number. Outside of regular working hours, support will be provided via phone. Response time for phone support is guaranteed within 15 minutes. A support email address can also be used for non-urgent requests. 

AppsTech provides your users their first line of support. This means that your organization will not have to maintain an internal help desk to field questions from your Oracle Applications users. 

DBA Support and Maintenance. 

Our DBA support and maintenance offerings include the following:

• Daily database backup 
• Full and partial recovery 
• Database and operating system monitoring 
• Database defragmentation, database/tablespace reorganization, as required 
• Routine database and application maintenance procedures 
• Performance tuning and capacity planning 
• Monthly refreshes of test database 
• Oracle TAR management 
•  Maintenance and bug patches 
• Upgrades to new patch releases (mini-packs) after mutual agreement. 
• Major software version upgrades are not included as part of our standard maintenance service. 
• Daily review of backup logs, alert logs and console messages
• Database and Application revision upgrades and patches to Development and Production environments as required 
• SQL*Net/Net8 maintenance
• Preventive maintenance
• User access and management
• Object and storage monitoring and management
• Applications data archiving and purging
• Data transfer
• Unlimited technical troubleshooting on client databases and applications
• Technical support times to 24 hours a day 7 days a week Monday- Sunday worldwide (all time zones)
• Monthly scripts and processes (must be part of current procedure)  
• Client status reports on outstanding issues, action items, work performed, and work anticipated

Functional Applications Support

AppsTech's Functional Applications support offerings include :

• Creation, monitoring and maintenance of user ID’s and profiles  
• Installation of required client components on users' computers
• Problem resolution for supported systems
• Training of new users on specific aspects of applications (on individual basis) where necessary
• Creation/maintenance of documentation on changes in functionality or specific functions of applications
• Day -to-day support and maintenance of client applications
• Data integrity monitoring between integrated systems
• Maintenance of system configuration e.g. cross validation rules, system profiles, segment values, security and rules, item master, asset categories etc.
• Maintenance of charts of account, calendars, currencies (Financial applications only)
• User assistance during monthly close process (Financial applications only)
  

Guarantee 

AppsTech's value-added  system availability guarantee, with financial penalties to AppsTech if we fail to live up to our promises, demonstrates AppTech's commitment to offering and providing our clients with superior service and support. Our 99.5% uptime guarantee ensures that all ORACLE applications under AppsTech control will be available for end-users at least 99.5 % of the time, excepting downtime resulting from a problem linked to operating system failure, hardware failure, an application bug, planned downtime, or network or telecommunication problems.

Contact us today for more information on our Strategy and Solution selection services.
Don't see what you're looking for? Tell us what your requirements are.